Terms and Conditions
- Cancellations by students prior to 72 hours of class starting time, will be eligible for refund, or credit at any future available class at their choice.
- Cancellations by students within 72 hours and 24 hours of class will only be elegible for a credit at any future available class.
- There is a two year expiration on credits unless your class is not held again in that time period, wherein you will be elegible for a credit.
- Cancellations by students within 24 hours and up to 12 hours before class, will be charged a partial no show fee, and the balance of 1/2 of the tuition will be available as a credit against any future available class.
- Cancellations by students later than 12 hours before class, or a no show will have a full no show fee charged, and the balance of 1/3 of their tuition will be available as a credit against any future available class.
- Any student’s tuition can be used by any other student from the same company up to the last minute. Tuition paid by individuals can be transferred as well, upon written authorization of the original payer/student.
- Classes are rain or shine, snow or other natural occurrence unless class description indicates otherwise. Plan for traffic or delays accordingly.
- Certificates of completion (for framing or filing in your personnel file) are issued to each class participant.
- Certifications/wallet cards are issued for showing you attended, and are issued to each class participant that properly completes the class.
- All certificates and wallet cards are sent to the firm or person paying for the class, to hand out at their discretion.
- Any company wishing a “company group certification” can apply for one at the time of registration. This is a list of company attendees, and certification of completion for the group. There is no charge for this listing and compliance documentation when requested in advance during registration.
- Duplicate original copies of certifications, certificate, or cards are $1.00 each ordered at the time of the class. $4.00 each (or $6.50 for both card and certificate) at any future time, if you know the date and class you attended and name of students. All other requests for past records, including any requests for searches by company name only, are conducted as office research through our records, at a rate of $45.00/hour for clerical staff dedicated to finding your data, in addition to the copy charges and will usually be completed within a week, and rarely more than 10 days. Rush, overtime and weekend searches are at 1.5 times the regular rates and are done ASAP subject to other workload of higher priority. A typical search can take 1 hour, and up to 5 or 6 hours if very old, large volumes of students records, or if you don’t know the correct information to narrow the search.
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2010© Cole-Preferred Enterprises International, Inc.
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